This template summarizes the test results of the Method Of Procedure used by support engineers to solve issues which arise in production. The document allows you to describe the issue which raised in production and provide issue solution.
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If you are a Service Provider, use these templates to create network outage reports whenever any outage occurs as described in the clauses below:
- Critical Outages are those affecting the entire network, the core of the network or greater or equal to (=>) 30% of the traffic. The condition includes a critical work stoppage during the customer’s normal working hours that affects multiple sites or Core Network Elements affecting functions of a customer’s business.
- Major Outages are defined as those affecting a part of the network (or the components of the aggregate part of the network), and influencing less than (< ) 30% of the traffic.
- Minor Outages are defined as those affecting individual sites, and/or components at the edge level of the network that do not interrupt service or performance. Examples of Minor Outages are those affecting BTS, trunk cable, or E1 transmission link.
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Almost 1 year ago a colleague from the Marketing department sent an E-mail to all Technical Writers asking for our opinion on the Prezi tool. “Never heard of it before”, we all said. Very sceptical, with more than less spare time, we all said it is not very professional.
A week ago when the company we work for celebrated 10 years of existence, the same colleague from the Marketing department created an internal presentation for the celebration. Everybody said “Wow, how cool it is!” Indeed we didn’t felt we lose our patience during the presentation.
Yesterday, while watching the IT news on TV, I was very surprised when they talked about Prezi and how simple and useful it is.
Therefore, after trying, what I think now is that…
Presenting a project is a challenge for everyone, no matter who we are, students, employees or even managers, as it helps the public / customers / partners to create imagine at a first glance. Read the rest of Prezi – A better solution for your presentations »
I’ve been technical writer for the last 8 years for various software products for networking and telecom fields. During the past 4 years, the employers welcomed my volunteerism and my interest in testing and quality assurance and rewarded my initiative to improve processes and procedures within the company. Although for a technical writer the interest in various areas means gathering new skills, employers might assume that a technical writer wears multiple hats: tech writer, tester, business analyst, developer, and much more.
Although in these hard times most companies are looking for multiple skilled technical writers, technical writers wearing multiple hats. Can someone argue on this one?
You might say this is not restricted to technical writers, most companies focus on hiring people with a narrower focus, looking for specialists to use in various fields and tasks. Read the rest of Multitasking Technical Writers? Do Technical Writers wear multiple hats? »
There are situations when projects have overruns and things go mad. What happened actually? How can these issues be avoided in the future and what actions should be taken?
Project Managers and Program Managers should ask team members feedback about the issues encountered in order to determine what problems occurred and how these problems were handled and might be avoided in future projects.
It might also be helpful for managers to gather details from the team on what went well with the project and why, so that he may capitalize on these actions.
We gathered information from various managers and we will try to summarize all these lessons learned and share some with you to give you an overview at the first glance on issues and action points based pn lessons learnt within projects. Read the rest of 4 Tips on the Project Overruns »
This Business start-up costs template help you have a clear view on the expenses needed to start your own business and running it safely.
To start own business it is recommended to create a business plan. Business start-up costs is the initial step you should perform to create any business plan and is the most important part of starting any business.
As you add your own costs or expense categories, the template will help you understand whether you have adequate funding.
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Business Start-up Costs Template
Let’s say you are planning a review of the use case your team has just developed.
The review is scheduled to last three hours. What is the best use of the review team’s time?
Figure below represents the scenarios of the use case.
The scenarios for the use case can be described in terms of the steps that make each up; as follows:
- 1, 2, 3, 4
- 1, 2, 3, 1
- 1, 2, 3a, 4
- 1, 2, 3a, 4a
- 1, 2, 3a, 4b
- 1, 2, 3a, 4c
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A few weeks ago the company I work for started a contest within the company. The initial e-mail was:
Dear colleagues,
We would like to explore the idea of preparing for public speaking in our team, as a helpful tool for both professional and personal life. Tomorrow we will present you an initiative related to this topic – sort of a contest that we hope will be both fun and useful to you. As a first step, you are invited to participate to a team training on Public Speaking. The main objective is to introduce the notion of Public Speaking in simple terms, by levitating anxiety-creating myths and by presenting simple and actionable techniques. Among the advantages targeted through participation to the initial kick-off session and the contest itself it will be the improvement of your communicating in large auditorium and with the customer.
In the kick-off session that will be organized tomorrow 14:00 – 15:00 we will have the support from an external consultant, Jane Doe, a young psychologist with experience in Public Speaking issues and Debate.
Thank you.
After the kick-off meeting each team member should speak in public about the desired topic for maximum 10 minutes. We were allowed the aid of PowerPoint presentations or other helpful material. Read the rest of Tips to make things better within your company »
This article presents a set of tips to make estimates in addition to the method of estimating the project. It also provides an approach for estimating framed and related activities.
Who is the target audience?
This article addresses to bid managers and project managers to produce estimates for the proposals. More generally, it should be used by any person carrying out project estimates.
Areas of application
You could use the article for estimating software development projects and other phases of the life cycle of software (support, deployment, education, etc.).
Stress Technique
Defining the system to build
An accurate estimate of the size of the software build is the first basis of the estimated effective.
The objective of this first study is to quantify the workload subset of the life cycle of the software project. According to the estimation method, this subset might be equal to the full life cycle of a project or development might be limited to specific activities such as coding and unit testing. In this case, the estimates for the other activities are then extrapolated. Read the rest of Software project estimation made easy »
Management by .